Refund policy

At satotea, we take great care in preparing your order. Every item is hand-packed and thoroughly checked before it leaves our tea room in Taiwan. Due to the delicate nature of our products and the international logistics involved, we do not offer returns or refunds.

Please understand that:

• We cannot accept returns for any reason, including change of mind.
• We do not issue refunds once an order has been processed and shipped.
• We are not responsible for any damage that occurs during transit — once your order leaves our hands, it is no longer within our control.
• All shipments are registered and trackable. A tracking number will be provided once your order is dispatched.
• satotea is not responsible for delays, losses, or failed deliveries due to incorrect or incomplete shipping addresses. Please double-check your details before placing your order.

That said, your experience matters deeply to us. If you are not satisfied with your order for any reason, please reach out to us at info@satotea.com. While we cannot guarantee a refund, we are committed to listening, learning, and — where possible — finding a fair solution together.