Privacy policy

Last updated: 08 June 2025

We respect your privacy — and we’re committed to protecting it. This Privacy Policy explains how satotea (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from satotea.com (the “Site”).

By using this Site, you agree to the practices described here. If you have any questions, feel free to contact us at info@satotea.com.

1. What We Collect

Depending on how you use our Site, we may collect the following information:

  • Contact details: Name, shipping and billing address, email, phone number
  • Order details: Products purchased, payment confirmation, shipping method
  • Account info: If you create an account — your login email and password
  • Usage data: IP address, browser type, time zone, pages visited, and how you interact with our Site
  • Cookies and analytics: See section below

2. Cookies & Google Analytics

We use cookies to make your experience smoother — and to understand how visitors interact with our Site. This helps us improve things over time.

We also use Google Analytics to collect anonymous data such as which pages are most visited, how long people stay, and where they come from. Google may use cookies or other technologies to track this information. You can learn more about Google’s privacy practices here or opt out via the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use your personal information to:

  • Process and ship your orders
  • Send order confirmations, updates, and customer support replies
  • Improve our website and customer experience
  • Prevent fraud and ensure site security
  • Send occasional updates or newsletters (if you’ve subscribed)

4. How We Share Your Information

We don’t sell your personal data. But we do share some information with trusted partners who help us run this site:

  • Shopify: Our store is built and hosted on Shopify. They process your data in order to fulfill your order and keep the platform running. You can read their privacy policy here.
  • Payment processors: For secure payment handling
  • Shipping carriers: To get your order to you
  • Email tools: To send you order-related messages or newsletters
  • Analytics tools: Like Google Analytics, to help us improve

5. Your Rights

Depending on your location, you may have rights over your personal data — such as requesting a copy, asking us to delete it, or correcting inaccurate info. To make such a request, contact us at info@satotea.com.

6. Data Retention

We keep your personal information only as long as needed — to fulfill orders, comply with laws, or improve our services. You can always ask us to delete your data.

7. Children

This website is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has shared information with us, please let us know.

8. Updates to This Policy

We may update this policy from time to time. When we do, we’ll revise the date at the top of this page.

9. Contact Us

If you have questions about how we handle your personal data, write us anytime at info@satotea.com.